Terms of Service

By creating a CleverSets account, you agree to these Terms. If you do not agree, please do not use CleverSets.

1. The service

CleverSets is a personal-content-organization platform operated by Lysmata Systems, LLC ("Lysmata," "we," "us"), a Florida limited liability company. CleverSets offers tools to store, organize, and selectively share photos, videos, notes, contacts, and other personal items.

2. Your content stays yours

You retain full ownership of everything you upload. You grant us only the limited license we need to operate the service: to store your content, process it (for example, to create thumbnails and streaming versions of videos), and display it to you and to the people you choose to share it with. We will never:

• sell your content or license it to anyone,
• use your content to train external AI models, or
• show advertising against your content — including content you publish publicly. We don't run ads, period.

3. Visibility tiers

Everything you put in CleverSets is private by default. You can additionally:

• Share with named people — specific people you choose see exactly what you grant them.
• Publish to a public link — anyone with the link can view, without an account.

What you share or publish is governed by the moderation rules below; what stays private is scanned only as the law requires (Section 5).

4. Acceptable use

You agree not to use CleverSets to:

• Upload child sexual abuse material (CSAM) or any content illegal under applicable US law.
• Make credible threats of violence, or incite violence.
• Publish hate speech — content that dehumanizes, threatens, or calls for discrimination against people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age. (This is about attacks on people, not criticism of ideas.)
• Harass other people, or impersonate specific real people.
• Publish other people's private information with intent to harm ("doxxing").
• Commit fraud or engage in coordinated inauthentic behavior.
• Distribute malware, attempt to compromise the service, or bypass moderation, rate limits, or other technical controls.

5. Content moderation

We moderate based on demonstrable harm, with a strong preference for leaving your content alone. What we actually do:

• CSAM scanning (all uploads, every tier). US federal law (18 U.S.C. § 2258A) requires it. Every uploaded image and video is checked against an industry hash-list of known CSAM (Microsoft PhotoDNA). A positive match results in immediate account lock, preservation of the matched content in a restricted-access vault for federal reporting to the National Center for Missing & Exploited Children (NCMEC), and a report to NCMEC as the law requires. Hash-matching identifies only known, verified CSAM — it does not "look at" your photos in any broader sense, and nothing else about private content is scanned.
• Publishing to a public link additionally runs an automated content-safety check (for severe hate, sexual, violence, and self-harm content). Severely violating content is blocked from publishing; borderline content publishes normally and enters our human review queue.
• Reports. Anyone viewing public content can report it. Reports are reviewed by a human.

Response times

| Severity | Examples | Our commitment | | -------- | -------- | -------------- | | Critical | CSAM, imminent threats, active doxxing | As soon as possible, typically within 24 hours | | High | Hate-speech violations, harassment, fraud, impersonation | Within 72 hours | | Standard | Other violations, ambiguous content | Within 7 days |

Enforcement and appeals

Most violations follow an escalating path: warning and content removal with a 24-hour suspension first, then 7-day and 30-day suspensions, then permanent termination. Strikes expire after 12 months. Severe violations — CSAM, credible threats of violence, doxxing with demonstrable intent, repeated impersonation of specific real people — result in immediate permanent termination. Except for CSAM (where the law controls), you may appeal any removal or suspension within 14 days through the in-app support form. A human reviews every appeal and replies with a written rationale. If your account is terminated for cause (other than CSAM), you have a 30-day window to request an export of your content before deletion.

6. Subscriptions and billing

CleverSets offers a free tier and one or more paid subscription tiers with larger storage, sharing, and AI-feature allowances. The available tiers, their current prices, and what each one includes are shown on our pricing page; the summary shown to you when you subscribe is the one that applies to you.

• Billing is handled by Stripe, our payment processor. We never see or store your full card number.
• Monthly and annual billing are both available. Subscriptions renew automatically until you cancel.
• Cancel any time through the self-service billing portal. Cancellation takes effect at the end of the period you've paid for; you keep your paid features until then. We don't do cancellation phone calls, retention flows, or hidden buttons.
• If a renewal payment fails, your paid features continue for a 14-day grace period while we retry. If payment isn't resolved, your account moves to the free tier — your content is never deleted because of a billing lapse, though content over the free tier's limits may become read-only until you resubscribe or reduce usage.
• Credit and bandwidth top-up packs are one-time purchases. Spent credits are not refundable; unused purchases may be refunded case by case — contact support.
• Price changes will never apply retroactively to a period you've already paid for, and we'll give you notice before any price increase takes effect on renewal.

7. AI features

AI-assisted features — for example, captioning and alt-text, text recognition (OCR), description-based and semantic search, organization and planning suggestions, and grouping similar faces — are off by default and opt-in. You enable them explicitly in Settings, and you can see exactly what was extracted from each item — and exclude any individual item — at any time. When enabled, your content is processed within our own Azure cloud environment. We do not send your photos or videos to third-party face-identification services, we do not identify strangers, and we do not use your content to train external models. Turning AI assistance off deletes the derived data (such as face groupings, recognized text, and generated captions) for your account.

8. Legacy contacts

You can designate up to three legacy contacts in Settings → Legacy and choose what should happen to your account if you die or become incapacitated: export to your contacts, memorialize, or delete after a grace period. This designation is the controlling instruction under applicable digital-assets law (RUFADAA). If you designate no one, we retain your content and lock the account pending lawful instructions through your estate.

9. Where CleverSets is available

CleverSets is operated from the United States and intended for US-domiciled users at launch. We may refuse or restrict service in jurisdictions where compliance with local law would impose disproportionate operational burden.

10. Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Most concerns are resolved quickly by contacting support. For anything that isn't, you and Lysmata Systems, LLC agree to resolve disputes through binding individual arbitration rather than in court, and both sides waive any right to a jury trial or to bring or join a class action. Two exceptions: either side may bring a qualifying claim in small-claims court, and you may opt out of this arbitration agreement by emailing support@cleversets.com within 30 days of first accepting these Terms — opting out does not affect any other part of these Terms.

11. Account termination

We may suspend or terminate accounts as described in Section 5. You may delete your account at any time via a support request (self-service deletion is coming); deletion follows the retention rules in the Privacy Policy.

12. Copyright (DMCA)

We respond to copyright takedown notices under the DMCA. Send notices to our designated copyright agent, Lysmata Systems, LLC, at support@cleversets.com. Our DMCA page describes the information a valid notice must include and how the counter-notice process works.

13. Disclaimers and liability

CleverSets is provided "as is." To the maximum extent permitted by law, Lysmata Systems, LLC disclaims implied warranties and limits its total liability to the greater of the amount you paid us in the twelve months before the claim or US $100. Nothing in these Terms limits liability that cannot lawfully be limited.

14. Changes to these Terms

When we make material changes — anything that affects your rights, our obligations, scanning behavior, or data handling — you'll be asked to review and re-accept before continuing to make changes to your data; reading your existing content is never blocked. Minor clarifications and typo fixes are announced with a banner and don't require re-acceptance. Every prior version remains publicly viewable at its own permanent link.

15. Contact

Questions about these Terms or your account: support@cleversets.com.

Effective on publication. Version 2 — supersedes version 1 (effective 2026-06-01).